At Darren Thompson CCTV & ALARMS, protecting your personal information and respecting your privacy is a priority. This Privacy Policy outlines how we collect, handle, store, and safeguard your personal data in full compliance with the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.
1. Data Controller Information
For the purposes of applicable data protection law, the data controller responsible for your personal information is:
- Business Name
- Darren Thompson CCTV & ALARMS
- Licensing & Registration
- PSA License No. 10711 | ISC Registration No. 709 21
- Address
- Peat Cottage, Tullaher, Moyasta, Kilrush, Co. Clare, Ireland
- Privacy Contact Email
- darrenthomp@gmail.com
2. Personal Information We Collect
We collect personal data that you voluntarily provide when communicating with us:
- Web Enquiries & Forms: When submitting a message or request on our website, we may collect your name, email address, telephone number, physical address, and details of your enquiry.
- Direct Communications: When reaching out via email, phone, or messaging applications (such as WhatsApp), we collect the contact details and contents of your message to assist you effectively.
- Local Website Preferences: Essential configuration settings (such as language or display preferences) may be saved locally within your web browser. These preferences remain on your device and are not transmitted to or stored on our servers.
3. How & Why We Process Your Data
Your information is processed strictly for legitimate business operational purposes, including:
- Responding to customer queries and providing technical advice.
- Conducting site surveys, preparing customized quotes, and executing installation or maintenance services.
- Communicating essential updates regarding your ongoing service or security setup.
We do not engage in automated decision-making, direct marketing spam, or profiling, and we never sell your personal data to third parties.
4. Legal Grounds for Processing
We process your data under the following GDPR legal bases:
- Consent: When you voluntarily submit an enquiry or contact us directly.
- Contractual Necessity: When processing is required to issue quotes, perform site surveys, or deliver requested security systems prior to or during a contract.
- Legitimate Interests: To efficiently manage, respond to, and audit our day-to-day business communications and security services.
- Legal Obligations: When required to maintain statutory records or comply with security licensing and regulatory standard checks in Ireland.
5. Data Disclosure & Third Parties
Your personal information is kept confidential. We only share data with trusted service providers under strict confidentiality agreements when necessary to run our business operations (such as website hosting providers, cloud email platforms, or messaging infrastructure).
The service providers we use for our website include Wix (website hosting and enquiry forms), Google Analytics and Microsoft Clarity (website analytics, only with your consent), Elfsight (customer reviews) and WhatsApp (if you choose to message us).
We may also disclose your data if legally required to do so by law enforcement, regulatory authorities (such as the Private Security Authority), or court order.
6. Retention of Personal Data
We retain your personal information only for as long as needed to fulfill the purposes for which it was gathered, complete requested installation projects, manage regulatory compliance, or handle warranty requirements. Once personal data is no longer necessary, it is securely destroyed or permanently anonymized.
7. Website Cookies & Local Storage
- No Ad Tracking: Our website does not use advertising, marketing, or cross-site tracking cookies.
- Essential Storage: Our website uses a small amount of essential browser storage and cookies to run the site, keep our enquiry form and chat assistant working, and remember your cookie choice. Our chat assistant keeps your conversation in your browser only until you close the tab.
- Analytics (only with your consent): If you tap "Accept" on our cookie notice, we use Google Analytics and Microsoft Clarity to understand how visitors use our site, such as which pages are viewed and how people navigate them, so we can improve it. If you tap "Decline", these are not loaded. You can change your choice at any time using "Cookie settings" at the bottom of any page.
- Third-Party Content: Our customer reviews (Elfsight) and fonts (Google Fonts) load from those providers' servers, which may receive basic technical information such as your IP address.
8. Technical Data Security
We implement reasonable technical, operational, and organizational security measures to protect your personal information against unauthorized access, loss, misuse, alteration, or destruction.
9. Your GDPR Rights & Complaints
Under European data protection laws, you possess the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete information.
- Erasure ("Right to be Forgotten"): Request deletion of your personal data where valid legal grounds exist.
- Restriction & Objection: Object to or request restriction of our data processing activities.
- Data Portability: Request transfer of your data to another controller in a structured format.
To exercise any of these rights, please email us directly at darrenthomp@gmail.com.
If you believe your personal data has been handled improperly, you also have the right to lodge a formal complaint with the Irish Data Protection Commission (DPC) via their website at dataprotection.ie.
10. Policy Updates
We reserve the right to modify this Privacy Policy at any time. Any revisions will be published immediately on this page with an updated effective date.